1. Information We Collect

We may collect the following types of information when you interact with our website, forms, or communications:

Full name, email address, and phone number

Appointment preferences and service inquiries

Any details you voluntarily provide through our contact or booking forms

Website usage data through cookies and analytics tools

2. How We Use Your Information

The information we collect is used solely to serve you better. Specifically, we use it to:

Confirm and manage appointment bookings

Send appointment reminders and follow-up communications

Respond to your inquiries and provide customer support

Improve our services and personalize your experience

3. SMS / Text Message Communications

SimiSpa operates an SMS messaging program to communicate with clients about appointments, wellness tips, and promotional offers.

What types of messages you may receive:

Appointment confirmations and reminders

Follow-up care instructions after services

Promotional offers and seasonal specials

General business updates and announcements

How to Opt In: Visit https://simipilot.com/home and submit your phone number. Check the box confirming your agreement to receive text messages from SimiSpa. You may also opt in by texting HELP to +1 313-306-9112.

How to Opt Out: Reply STOP to any text message at any time to unsubscribe. You will receive one final confirmation message and no further texts will be sent.

Need Help? Reply HELP to any message or contact us at [email protected] / +1 313-306-9112.

Message Frequency: Message frequency varies based on your appointment activity and preferences. You may receive up to 5 messages per month.

Message & Data Rates: Message and data rates may apply. Check with your carrier for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

4. Data Sharing and Third Parties

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not sell, rent, or trade your personal information. We may share your data only with trusted service providers who assist in operating our business — and only to the extent necessary to perform those services. All third-party partners are required to maintain the confidentiality of your information.

5. Data Storage and Security

We take the protection of your personal data seriously. We implement industry-standard security measures to guard against unauthorized access, alteration, disclosure, or destruction of your information. Our storage practices are regularly reviewed and updated to address emerging security risks.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies allow us to recognize returning visitors, understand usage patterns, and deliver more relevant content. You may disable cookies through your browser settings at any time, though some features of our website may be affected.

7. Your Rights

You have the right to:

Unsubscribe from SMS or email communications at any time by replying STOP to any text message or clicking the unsubscribe link in any email

Access the personal information we hold about you

Update or correct your information if it is inaccurate

Request deletion of your personal data from our records

Withdraw consent for any form of communication at any time

To exercise any of these rights, contact us at [email protected] or +1 313-306-9112. We will respond to all requests within a reasonable timeframe.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, we're here to help.

📧 [email protected] 📞 +1 313-306-9112 🌐 https://simipilot/home

We are committed to resolving any privacy concerns promptly and transparently.